great location and superb service from the ladies doing the spa treatments ..however general service and customer service poor. Rather disorganised and dis interested staff on a day that I had been looking forward to for months.

This is a review of the Escape Spa, which is on the second floor of the Hilton Hotel. I had a massage and a facial. The staff were friendly and helpful. I felt their customer service was great. However, I would say that I was disappointed with the relaxation room. It is quite small and there is a lot of noise from the pool, not quite so relaxing. Overall though, I would recommend.

Last night me and my wife decide to spend a night out in Cardiff and decide to go to Hilton. We arrived at Metropolitan lounge and we wanted a quick drink before we check in, my wife asked for a glass of wine and I asked for a bottle of peroni. The bill came to £16.60, when I have asked Julian the gentlemen who served us how much is a glass of wine he said £12.20. I looked on the wine menu and your bar tariff and surprise that wine doesn't exist. He than looked behind the bar in his draw and came outwith this menu, and surprise the wine was there. When I have challenge that all he can said was ' I do apologise we changed the menu and that is our new menu but in all the bar tables not a single new menu. To charge £12.20 for a 250 ml of Vavasour whiteout telling the price to the customer I think that is shocking. As a owner of a pub and restaurant informing the costumers about prices is critical. I want somebody to look into that asap.

We wanted to see capital of Wales, having never visited it before and decided to book family room in Hilton Cardiff with dinner and breakfast. We have three children 11,8 and 1 and deluxe family room was adequately sized for us. We were on fifth floor and access via lifts meant no problems going in and out with all essentials and buggy. Hotel is well placed for shopping and Cardiff Castle as well as Civic Centre and Bute Park, about half hour brisk walk to Cardiff Bay. Parking is hard to find around so leaving the car in the hotel might be a good idea. Facilities wise there is swimming pool, Jacuzzi and sauna, first two are kids friendly and in the morning we found it to be better time to enjoy as a lot less people. There are floats available to childrens' use including special ones for infants - so thumbs up from us there. Internet access is not free and rather costly and choice of free TV channels is reasonable,unfortunately no Cbeebies for little ones but CBBC is on, you can get extra movies etc for extra cost. We found bathroom to be a good size with bath and shower cubicle but toiletries were limited to one small tube of each: shower gel, shampoo, conditioner, lotion and soap bar - not enough for a family of five, so don't forget yours.Also lack of dressing gowns and slippers was regrettably noticed due to liking them when staying in other hotels of the Hilton group. Overall well cleaned and well decorated room but small details like cracked handle of the kettle, slightly exposing light bulb and knob missing on the mixer in the tab - to switch from shower to bath. And tea selection rather poor again, with only two tea bags for a family of five(or 4 as baby does not drink tea yet really). Staff was welcoming and helpful so top marks on customer service, loved waitress in Breakfast - shame did not have cash on me to leave as tips as she really deserved it. Dinner - was not great - choice seemed good but execution and most importantly taste was a let down on mains of plaice and sea bass, however kids pizza was nice and they seemed to have enjoyed it. Desserts were ok, favourite being apple pie, with tiny splodge of mascarpone - could improve on giving a bit more of it, lemon tart and ice cream were just ok. Took great pictures with the view to the Castle. Breakfast good selection, only down side seemed pastries were not as fresh as you would get at bakery, but really impressed with choice. Overall would recommend as ok, definitely pleasant but not wow and child friendly.

Reasonably priced, friendly helpful staff, great rooms, fantastic en-suites, good food and excellent location. All round, fantastic hotel - would recommend and stay again!