I have been a member of LA Fitness for almost 2 months and have had nothing but a great experience. Prior to joining, I had like many others read all of the reviews which were bad enough to keep me from checking out the facility initially. I relented after receiving a 3 days pass to try the gym and was pleasantly surprised. Nate, the salesperson and tour guide let the facility sell itself without high pressure sales. As a member who goes regularly to work out, I can say all of the equipment is well cared for and the facility is clean. The pool is always clean and has weights available for its member to use. The classes and instructors are knowledgeable and kind. The trainers are both amazing and sensitive to all people. The trainer whom I am working is amazing and understands the limitations of my disability. All of the staff is helpful and available. The staff admits to prior issues and are working hard to change peoples views.

Went to the Casa Grande location to tour gym and start a membership. The woman who gave me the tour was very nice and polite, however, once we sat down to discuss prices, she called her "manager" over to talk about pricing options. What an ass. He tried to use the high pressure, one day only sale tactic with me. When confronted about his high pressure tactic, he became extremely rude and obnoxious. Evan after I told him I liked the original woman who was working with me and did not like him, he actually said, "so, it's my gym." LOL, seriously?? Well, L.A. Fitness could have had a committed lifelong member, but after dealing with the "manager," I don't want anything to do with it. I wonder how many other potential members he has driven away?? Hmmm?

Below expectations. I have been with LA Fitness for almost 20 years and while this location isn't horrible it is the worst one I've worked out at. The weights and amenities are pretty standard but the cardio equipment sucks. I mix it up with the treadmill, stairclimber, cross trainer, and bike. Each one was the worst respectively that I have come across at any LA Fitness.

Went to find my new home gym after moving here and leaving my great gym. First impression was that my "salesman" didn't show for our appointment. I had to deal with a manager that was so ridiculously overboard I could barely handle the tour. High pressure from the gate. Gym was gross and dirty and had a carpeted warehouse feel. The people I saw coming and going were very shady looking characters. If you have kids, whoa. Their kids club was my deciding factor against signing up with them. After wasting an hour and a half of my morning I escaped to call their competitor. They immediately offered me a free month pass to come try them to earn my business. All I wanted by that point was to break a sweat and get on with my day! After ten minutes at the other gym I had weights in my hand lunging my little heart out! Yay!

If you value your money DO NOT GO TO THIS GYM!!!!! I recently had an experience that was beyond rediculous. I just found out that for that 8 months I have been charged for someone else on my gym account. I tried to get this matter resolved and they told me "as a curtesy" they would reinburse me for the last two. I tried to explain to them that this was their mistake and they owed me all of the months that I paid for. They refused to do so. They said that it was the other customer's responsibility to pay me back! WHAT!!!! Have you ever heard such rediculous excuses. Unfortunately I signed up for a personal trainer so I am stuck with going until that obligation is fulfilled. Do not be fooled by their good deals. They will say anything to you so that their numbers look good by the end of the month. I had one of the trainers tell me that too when I complained. Now customer service is a JOKE! They do not care about your complaints nor are they interested in correcting any issues. If you are not the perfect figure with a body to die for then they look at you like slime on the bottom of their feet. Then they change management every month so any agreements you had prior are no longer valid. If you like to be screwed over, treated like trash, and practically robbed, then this is the perfect place for you.