This could be great club but the showers are disgusting with balls of long hair in the corners and in the shower isles. There are about 8-10 showers and there are usually 20-40 golfball-baseball size globs of hair in the showers. I have complained to the management several times and they always act like they will take care of it but they don't. I quit going there for two years and then went back recently hoping that the problem was resolved and it was worse than ever, I had to leave wet after swimming and take a shower at home. I am going to cancel my membership.

Overall, LA Fitness is pretty good. I'm actually here right now. The reason I gave this specific gym only 3 stars is because it is ALWAYS too hot on the upper floor of the gym where the cardio equipment is. Heat rises and there are a lot of sweaty people who let out a lot of body heat. I've asked them to turn up the air conditioning but nothing changes. My office at work is a cool 71 and there is no way this gym is that cool even if I'm working out. Before I even get on the treadmill I'm too hot and starting to sweat. How difficult is it to keep a gym a little cooler? They make plenty of money to do so. If they don't change this I'm going to be forced to go elsewhere. I'm sweating right now and I'm only walking on the treadmill for 10 minutes. Fix it, LA Fitness!

I signed up for LA Fitness under the General Manager Nate, who gave me a prepayment option of $150 for 6 months. This meant that I would pay $100 for the first and last month, $50 for the second month, then cancel before paying anything additional. In order to meet 6 months, he gave me 3 "30 day guest passes". As I am on my 2nd "30 day guest pass", the new management has failed to honor prior management's commitments. What makes me less than satisfied: - Manager took more than 72 hours to get back to me. She mentioned she was busy one day but I feel like a simple phone call or email would be a nice gesture. (I left my name, email, and phone number at the front desk). - When management eventually got back to me after 3 days of calling, they first stated that they would not under any circumstance honor the guest passes because I had been a "prior member" and told me that the first guest pass was honored incorrectly. - Management continued to let me know that I paid "exactly the same rate as everybody else" for 3 months of membership. (This is less than true because LA Fitness is commission/signup based in terms of pay, so managers/sales reps alike are motivated to cut a reasonable deal, similar to car dealerships.) - General manager as well as operations manager told me I was basically out of luck and that I would have to pay the regular initiation fee, first and last month all over again. - Fundamentals of customer service are lacking. 1) Acknowledging customer 2) Offering reasonable remedy/solution I know that the total discrepancy is $50. That is not a lot of money, however, I think that a reasonable remedy or refund should be in order, especially considering there is a general consensus among yelp/google reviews that management of this gym lacks in customer service. It is startling and quite sad to see how little this gym values its members. I would not go give this gym another shot unless there was a dramatic shift in the attitudes of the front end and management of this LA Fitness location.

1 Star is too much. Asked why they double billed? They say, this is how their billing works. Rude customer service. I wouldn't give my credit card to them again. It took multiple phone calls and multiple trips to cancel. After reading Kevin's review, I asked them about LA Fitness passes and learnt that the passes they handed out (staff manager signed) are not valid either. I felt, there couldn't be more fraud than this.

LA Fitness at 4S Ranch is poorly managed. Especially in the areas of man's locker, shower and swimming pool. The man's locker smell like dirty shoes all the time. The trashes in the shower area left in it for several days without cleaning up. The water in the pool contains all kinds of specks and objects. It is a filthy place for exercise.