Love and hate relationship. Two part review on business practices and the workout itself. BUSINESS PRACTICES: I can't say anything good about how they manage their business. BEWARE if you cancel your membership they will continue to charge you. I think in part this was due to the previous manager's incompetence (Trish) although it seems to be a recurring issue at other locations - perhaps there is a bonus program tied to monthly subscriptions hence why they keep "forgetting" to cancel credit card charges. Here's my story: I cancelled my membership effective August 2014 and I got charged again in September - so I called Trish and she refunded the amount and admitted to not having completed my cancellation correctly....but AGAIN she didn't do things right and my account was charged in October and November. This time to my surprise (or really not) I found out Trish was let go and a new manager took care of refunding me for those two months. Bottom line I'm reporting this to my credit card company and requesting a new card to avoid further fraudulent charges by OTF in New Tampa. WORKOUT: It is a great workout and I loved it but their class schedules don't work out with my work schedule. DO the free trials but don't buy after the first one - wait until you do a few before buying a package (they WILL push you to buy after the first free trial). Oh, and you will be in pain for some time after the first workout. Alternatively, if you don't have money to spare each month (I paid $59 a month for 4 sessions) you can save a ton of money buying an average heart monitor on Amazon for around $40 or $60 and doing 30 minutes of cardio and 30 minutes of cross training while staying at 84% of your max heart rate for at least 12 minutes. I really wish the new manager good luck trying to clean up the mess the prior manager left behind...I also hope the owner of this franchise reads these reviews and takes notes.

When it comes time to cancel your account, good luck! I canceled back in August and they still continue to bill me for September, October and November. I call numerous times and they say they will fix it but I never received my money back. I ask to speak to a manager and they tell me someone will call me back and they never do. Horrible management. This place is not worth spending your money on due to horrible management skills, especially at this location.

I LOVE working out at Orangetheory Fitness! I became a member in April 2013. The staff was super friendly and always helpful when needed. I know past reviews said the staff wasn't helpful, but now that they are under new management, that has been fixed. Personal Trainers like Coach Abdul are full of energy and very motivating! It's a really cool concept, to have a total body workout in JUST an HOUR! Thanks OTF New Tampa!

Great workout today with Coach Abdul. Kicked butt. I am visiting from MN ...great OT studios there too!

Your billing will get screwed up. Stay away from this place.