E-Town Swim & Fitness Center
Reviews
As a combat vet, I joined to rehab my injuries and take advantage of the only hot tub, sauna , indoor pool facility close to etown. Truly no where worth the stress and money. The pool in the winter is an extra fee per family member, the hot tub rarely is operational. The staff is pleasant. It just isnt what is advertised, considering the amount of time things are broke or dirty and the fees.
Below average facility. Equipment is mostly old, outdated, or squeaky and dirty. Staff is very unfriendly, and not interested in current customers. When you want to leave the place, it is nearly impossible, and I can't seem to get 'cancelled' properly based on their 'policies'. Not sure if their policies are legal or not, but they require an original signed document of cancellation request before they will consider you no longer a member; and all the while you are no longer attending, they will send you nastygrams and collection agents to try and extract more money out of you. Worst business practice for membership I have ever come acrossed anywhere. Do NOT join.
im glad i switched gyms, this gyms weights are old and the place is to small its always crowded and i can never get my workout in. and the indoor courts always have full court games going on and the outdoor courts and in TERRIBLE shape! the hot tub is not clean and sometimes the sauna isnt hot. im happy with my decisions to switch
Facilities are okay if a little worn in areas. Class offerings are good if a little overcrowded in the evening and staff is friendly. Childcare is not the best. Frequently has high child/caregiver ratios especially in the evening. Always has a TV on and is in a very small room that is often overcrowded. They do not follow their own written childcare policies and the management doesn't care about member concerns. Plus they are one of the only gyms that actually charge for childcare if you don't have a family account. May be good for parents of older children but not so much if they are smaller.
I've been fighting to cancel my subscription for over six months, I've provided proof time and again that I've moved to Louisville, yet they give me the run around. It's been so long that I've finished my contract, and I was just charged AGAIN even though I've been getting mail notifications that they're going to cancel once the account has finished. I'm fed up with the service here! When I did use the facility it was decent. The pool is nice, as is the cardio center, I feel they need to add a bit more equipment. Night staff is very friendly and very helpful, however morning staff can be a hassle to deal with. Office staff is ALWAYS on lunch and never seems to be there! I REGRET SIGNING ON HERE, and am glad to see that there are more gyms going to the area!