Orangetheory Fitness
Reviews
I have been a member of orange theory for about 8-9 months now, the work outs are great however the staff and management need to be properly trained on explaining cancellation policies to clients. I went in to cancel my membership back in December but was convinced to "freeze" my membership rather than canceling. (I paid for the month of October,November,& December and did not use my membership once during that time) on February 5th I decided to cancel. I was told that my cancelation would be effective that day however they would be charging me for another month. HOW DOES THAT MAKE ANY SENSE? I asked them why, they said that is their policy. Why wasn't I told about this policy back in December??? Why would they charge me after I haven't used their facility since OCTOBER/NOVEMBER? I told them that I will be disputing the charge if they charge me. I checked my account 15 minutes after canceling & they had charged me.I have filed a complaint with the Better Business Bureau. Instead of flirting with your clients, you should take more time informing them of your ridiculous policies to avoid any confusion. Make sure they don't know where you work... THEY WILL WRITE A BAD REVIEW IN RETALIATION!
