Disappointed by the lack of communication that is clearly present at the downtown location(I'm not sure if the staff members talk to one another or if they are understaffed ). Suppose to have a swimming lesson today; showed up looking like a fool because apparently the swimming instructor forgot to check "the notebook" meanwhile charged my account before the class even started. In the future please call me ahead of time preferably a day before the class starts to inform me that by the way we won't "accommodate you." Please be careful members of this center.

My experience was so-so. I cannot speak to the cardio or classes, as I only lifted weights and swam a bit. The equipment was fine, and most of the staff seemed friendly enough-- no one at the front desk was ever rude to me except the manager (see below). However, their billing practices are manipulative (you need to terminate your membership in the first 10 days of a month for the termination to take effect in said month and not the following, i.e. terminate it April 1-10 if you don't want to be charged for May as well). The biggest problem was that they didn't allow chalk, and wouldn't allow weights to be dropped, despite having the proper equipment. Both of these are health hazards once you reach a certain weight in various exercises: if you're deadlifting 350lbs, it is simply unsafe to place the weights back down on the ground after completing a repetition. Disallowing this is especially ludicrous when the proper equipment (which Island has) is designed to be dropped. The nicer equipment was the only reason my brother and I came to Island, but with their lifting restrictions, we could've gotten the same deal at Planet Fitness and saved $100 a month collectively. The manager (I think he's the manager) was also both very rude and very condescending when he told my brother to stop dropping weights, saying "We don't let that go here, Boys."

Nice facility, great staff. Check out their virtual tour by clicking on the "See Inside" picture to the right or down below.

While it is a nice gym with up-to-date machines. Their billing practices are really messed up. I canceled my membership on the 12th of the month and they tried charging me for 2 months after that!!!! That is very wrong...

This place is nice but it has way too much parking.