I went to this gym for close to two years, but I ended up having to leave it. This place is WAY too crowded during peak hours and some people camp on equipment here for upwards of an hour(or more). What used to take me a little over an hour for a workout was taking close to 2.5 hours. Don't bother complaining to gym staff, they could really care less. The biggest irritation I had was that some idiot at that front desk lied to me about details in regards to canceling my membership. I asked if there was any amount of notice I had to give, and I was informed by this person that if I am out of contract there is no waiting period to cancel. Turns out this person was a complete idiot, because I got to pay for a whole month at a gym that I am not using. Don't try to negotiate with their customer service, those people are just as stupid as some(not all are morons) of the people at that front desk. This place would get a 1 star if it weren't for a few trainers and the fact that it was 24 hours. If anyone is looking for a trainer and wants to put up with this place, I highly recommend Alexa. Most the stuck up frat-boy trainers there are complete idiots, but she actually knows what she is talking about(based on observing many of her sessions with clients). I don't even know her personally, so you can assure this is unbiased. You want a cheap laugh? Go in there during the evenings and gaze upon some of their male trainers who spent more time on their cute backstreet boy haircut than their own body.

Terrible. Getting a towel, a simple towel, as even a supposed 'VIP' guest for the week was like begging. I literally had to ask the guy at the front desk 5 times for a simple towel so I could wash myself before going to work. Come on!

First all, dont join this gym. Its is only so-so. But if you must join, pay only in cash. Don't ever give them your bank account info or credit card. You will be faced with incompetence, overbilling, underbilling, and the complete run-around. God-forbid if you try to terminate your membership or have to call the customer service department in Dallas. You will be met with rudeness to no end. So I went into the location to cancel my membership and asked to pay my balance in full. The local desk clerk gave me a balance due, which apparently was incorrect. Silly me for assuming that the desk clerk had a brain in his head. So then, they start hounding me for more money, then give me a refund check, then hound me again for more money and threaten to turn me over to collections for what amounted to a clerical error worth $13. Bad customer service all the way around. I will never set foot in this place again.

I have been going to this gym for long time, about 7 years. Recent times I found out this is a hooker station instead of a gym at night. The night shift employees bring their so called girl friends/ hookers to gym at night and vanish into to day care center at the gym or the room by the yoga area or the one by the steam room to have sex. You don't find any employee at the desk even if you need help with something. I also noticed one guy was high medicated, and high. These night shift employees are pot heads. They have random girls, not employees or members sitting at the front desk browsing main computer putting their feet over something. These night employees have their mind set somewhere and its disgusting what they do. To be fair, the day time staff is ok, because there are enough people in the vicinity so they can't act as repulsive as they do at night. I hope management would do something about this. I was taken aback by these incidents and I have experienced this for sometime now because I go to gym late nights or early morning. You only see random girls sitting at the front desk who they call their girl friends and having sex in the back rooms or smoke weed with friends. This is repugnant and scary. I wouldn't want my daughter coming to gym at night at all and I asked her to either go day time or go to another gym. I don't know why management is blind to these incidents. I wish they have better surveillance on these crazy , pot heads so members can have a safe environment.

Don't even think about this gym. Terrible, Terrible and Terrible. If you decide to enroll in their membership you ARE screwed. Save your self a headache and MONEY and go somewhere else. If you don't trust me, go and try it your self but believe me you will wish you never did.