Ive been a member of gyms all my adult life and in many different locations. Kennewick Golds gym is one of the worst, and just keeps getting worse. From the lack of personalities at the front desk, to the poorly maintained equipment, and lack of order being maintained in the gym. It use to be that the people that worked the check in counter was very nice and friendly women, now they just have a bunch of guys that have no personalities and show no interest. Also they have a horrible problem with people that set up more than one, two, three and more pieces of equipment at a time and think they have a right to it. This problem has been brought to management several times and nothing is ever done. Don't expect any help from the people that work there, because there too busy on the computer, cell phones or just chatting with each other. Also when you left they use to say have a good day etc..now your lucky if they even acknowledge that you exist. I can go on and on, and the only reason im a member there is cause its convenient to where I live.

I've been a member of the Kennewick Gold's twice. I belong to another small gym as well. Gold's is missing a lot of equipment I like, so it's more for the cardio rooms they have. I have no idea why their employees are so rude...the very last thing you want when you check in at the front door. At 7:00pm tonight I went in to sign up for another year. No one there to sign me up. OK, "can I use the stepper tonight, I'll leave my checkbook here and sign up tomorrow." "No, it'll be $10.00" was the reply. I asked if I could put the $10.00 toward the year membership, I'll sign a release and we can start it today. "No, it'll be $10.00." So it's $10.00 today to do 30 minutes of cardio then full price for a year tomorrow? "That's right." with the snottiest attitude. Customer service for any business is # 1. Talking rude with an attitude makes one not want to join. I joined elsewhere. No one should have to put up with that, epically when you have to check in every day at that same front desk with the same rude people.

I visited this gym while I was in town and if I lived in the area I would defiantly be a member. The set up was good for all goals. Lots of cardio, free weights and machines. Atmosphere was full of energy. New modern décor. Friendly staff. I am a powerlifter so my only complaints were: only one squat rack, and terrible bar choices.

I have been attending this Gold Gym for over a year now. Its a nice facility and has plenty of space I think. There is even a dedicated womens training section. Not sure why there are so many negative reviews. I have no problems at the gym. I dont need facetime with the GM. I have submitted multiple request for guest wifi and lucky for us they have added it. As for people walking around muscle shirt....yes there are big body builders....its a gym and to be expected I would say.

Management does a terrible job of maintaning the kennewick location tidy and up to date , compared to the richland location, the sauna is terrible!!!, i never see the area manager in the kennewick location but in richland on a daily basis, and personally i believe its a race issue, i hate to be the one to pull that card but the large majority of the gym goers in kennewick are hispansic as opposed to the richland location where the majority are caucasion