The facility is nice. My review is more geared toward their billing person, Winter i believe her name was. In customer service i think suggestions should be gladly welcomed and she didn't seem to accept my suggestion. My suggestion was they should be able to fax or email quotes on year long memberships. I am fortunate enough to have financial assistance to become a member of a gym. I just kindly stated that Anytime Fitness you can get a year quote and pricing online and same with Lacey Ultimate Fitness. Instead of saying why thank you for your suggestion ma'am i will tell anyone who cares (or something u know). She had a lil bit of an attitude about i can just come in because i am goign to work out anyway, and its super easy, and it doesnt' take that. Okay fine but same with emailing or faxing it. this way I could have turned in paperwork and started the process and they could have had a year membership paid asap. IDK i think she might be a young chick. I'm just saying if a customer makes a suggestion on how their service could make it more convenient for them, just say thank for suggestion and blah blah. Don't try have last word with me miss winter because customers suggestions should be gladly welcomed. Think she is a younging. BUT no excuse, i feel. I worked many years with the public and have very high expectations and I probably will not use LA Fitness just because the bad experience i initially had on the phone with Winter. LUFC here i come. Winter if it wasn't you my bad. who ever works in billing.

The staff is a nice lot. I've befriended a few, and always take a minute to say hello, which they receive kindly. The place has everything you could want: pool/sauna, basketball court, racquetball courts, cardio equipment, weights and a wide variety of fitness classes. It also has a juice bar, perfect for your post-workout supplements and a daycare for kids. It has personal training too, but I've never bothered to enroll in that; it's costly and seems fruitless. The members are diverse, in age, gender, and fitness levels, and very approachable. The only bad that I can mention of LA are the small over due improvements needed to the lockers of the locker rooms and lockboxes up front (Missing knobs and such). And yes, the equipment could use more thorough cleaning sometimes, but it's nothing bad.

I love LA Fitness. I like the people (even the old people that just sit on the machines), and I love the way it is set up. The price is about the same as the other good gyms in the area, it just feels better. I never feel too close to people like I do at other gyms. However, the staff is terrible. Just awful. There is one good lady at the front who is nice, and a lady who teaches the spin class in the morning is good. Other than that, they have overweight and lazy trainers. On the weekends there is a lady who sits over in the side desk area and just makes personal calls while swearing, and being completely unprofessional.

Would Taylor Swift workout here? Yes she would.....As a university student, I often come here to lift things up and put them down during the summer/winter months when I'm not taking classes or working. Having been burned by other chain gyms in regards to cancellation issues and fraudulent charges, I was hesitant to sign up with these guys.Thankfully Lacey LA Fitness seems to be the exception; they've always been straightforward in regards to my short membership and have consistently delivered professionally on their end.Signup process was markedly transparent.The staff highlighted any particulars that might be of note in regards to my situation. Bear in mind this is a bilateral contract and it is your responsibility to inform and voice any circumstances or question to the other party. PROTIP: Most complaints are about issues of billing after cancellation. The staff explicitly and repeatedly state that you must cancel before the next billing date and the most reliable way is to MAIL IN YOUR CANCELATION FORM to LA FITNESS CORPORATE and have it postmarked well before the next billing cycle. The procedures are also in your contract, which I can only assume no one reads. PROS: -Signup was transparent. - Clean -Sanitary -Great Vibe and Atmosphere -Lots of Equipment -Staff is friendly and professional. -Knowledgable Trainers - Would Taylor Swift workout here....yes she would. CONS: - First world problem of no Wifi.....tears bro..tears. - Crowd varies from young adult, 25+, to the kind of old that seems to have neglected Buffalo Bill's public service announcement to put the lotion on it's skin. Discernibly non-univ. folk; have yet to meet any other undergrads. - Many a Curlbro; - Curlbros curling in squat racks. - Curlbros load up too much weight and squat with signature terrible form and ROM,usually 2-3 inches, that is proportional to their manhood. - Curlbros proceed to scream and audibly let everyone know they are squatting 2-3in. - Most people think curlbros are passing a kidney stone while some believe the screams are a cathartic attempt that both recreates and overcomes with what they heard in the delivery room when their SO's decided to forgoe the epidural....they world may never know. In summation, I've had a good experience with this Lacey branch and have yet to bear witness to anything negative nor do I expect to;though ought any occur, I'll be sure to adjust my review as per the wishes of the Brin, the Page and the Holy Google. Having been hurt financially by other gyms, these guys are a welcome respite.

Great Gym. Awesome place to workout. Great staff.