I have been with LA Fitness for about a year now. Nice gym. However, I have been locked in a training contract for a year. $220.00 a Month on top of 2 Membership fees(My girlfriend and I - $36.00 each) and I only meant to sign up for 6 months. I have no idea how I was pushed into a year, which by the way they refuse to show me my agreement... It took 4-5 months to find a decent trainer that really cared at all about doing their job. My trainer now is amazing.The billing is dreadful. I cant afford this bill. Not to mention who ever is in charge of billing is terrible. How am I supposed to count on someone billing me on the new mysterious day every month. In Jan this year(2015) it went from the 30th to the 14th. Made me go negative in my bank account, had to get a loan just to clean up after LA Fitness's mess. well they tried to do it again in Feb. I called to see if someone could fix this. I called and what sounded like a very young kid told me only the 'Customer Service Managers' work with billing. He put me on hold for what must have been 10 minutes. This guy, I think his name was Mike, comes on the line laughing talking to other people then finally says, "Hey so this is how its done. we bill you every 28-30 days." I explained to him that I was fine with that and asked how it went from the 30th to the 14th. The question was ignored. Then I asked if there was anyway he could work with me and move it back to the 30th. He responds with, "You are just gunna have to work with your bank because thats just how its done." At that point I was officially done with LA Fitness. The only thing I like about this gym is My trainer. John H(From the Location on 1731 S Greenfield Rd, Mesa, AZ 85206). Hes awesome, I know how to eat better and work out correctly thanks John! Anyways, The locker room is disgusting and the customer service is rude. I have officially paid LA Fitness $3000.00. $3000.00 is a lot of money. I could have bought a nice car with that amount of money down. This is how I get treated. Well im done. I am in process of canceling my contract and my membership. I will never go back. Good Riddence.

Terrible customer service. They added my roommate to my family account without informing me and charged 6 months. I even did not notice it until i want to cancel my and mywife's account. When i wanted reimbursement they requested from me to prove that he is not in usa anymore. Why do i have to pay someones membership that just lives at my apartment? Ridiculuous place.

The gym is awesome and has clean environment, but I leave two stars only because of a manager named Dave. Beware, he will tell you anything to make you sign a contract, later you will realize that you have been hoodwinked on your rates and your gym privilege's. He is inept at customer service , do not let him handle your gym membership unless you would like to be duped. A prudent LA fitness employee would have tried to resolve the situation by calling you back ( after you have left your number several times) to try to correct the situation , you do not tell an LA patron " you can just cancel the contract" . Be very careful what you sign , make sure you know what your signing and read prior to signing because he will tell you one thing , but the contract will stipulate otherwise. I never complain , but this was by far a horrible experience with the lies and lack of customer service . He never owned up to his lie nor ever admitted he made a mistake.

Love this gym!!! Everything was explained when I was signing my contracts. There is always a machine to use.... Very clean and I hardly ever see a broken machine. The staff is always helpful and smiling.

Went to see facility. Staff went through analysis of weight and my goals. I told him not necessary and I wanted to check all other local gyms in one day. Stuck going through silly questions like 'will I show dedication ?'. Hooked me up to electrical device that showed I was in worst condition device could display, acted like I was completely out of shape and near having a heart attack. Then did math and told me I needed to lose 11 pounds to get to my ideal weight. Do they just call an ambulance for someone 25 pounds overweight ? It was a ridiculous. Then wrote down sale price ending that day (every gym I went to had sale ending that day), asked me why I would not start saving myself right then, gave legit reason and he crumbled up and threw paper out. Forget that he lied about having a steam room, that I insisted on seeing after tour was complete only to get some lame excuse as to lack of communication. Insulting and comical at the same time. Will never go into this place again even if they buy up every other gym.