I STOPPED IN FOR MY FIRST TIME A FEW DAYS AGO AN ALL I CAN SAY IS NASTY,GROSS AN THE PEOPLE THAT WORK THERE ARE VERY RUDE AN UNPROFESSIONAL WHEN I SIGNED UP THE EMPLOYEES WERE VERY NICE BUT THEN WHEN I STARTED TO GO HERE NOTHING BUT VERY RUDE EMPLOYEES NOT TO MENTION THE JACUZZI WAS OFF AN I WAS TOLD THEY KEEP IT OFF ON THE WEEKENDS SOME OF THE WORK OUT MACHINES DONT WORK OR THERES NEVER ANY AVAILABLE ALSO MY HUSBAND AN HIS FRIEND WENT WITH ME AN WHILE I WAS HOLDING MY HUSBANDS HAND AN DROPPED MY KID OFF WITH THE CHILD CARE SECTION THIS GIRL WITH BRIGHT RED HAIR ASKED FOR HIS PHONE NUMBER IN FRONT OF ME AN ALSO ASKED IF HE WOULD WANT TO GO OUT FOR DINNER ??????????? HE TOLD HER NO IM MARRIED AN THEN HE ASKED TO SPEAK TO A MANAGER AN NO ONE WAS WORKING ??????? MY 1ST QUESTION IS HOW DO THEY LET A GIRL WITH BRIGHT RED HAIR A BUNCH OF TATTOOS WORK WITH KIDS WHEN ALL SHE DOES IS HIT ON GUYS THAT EITHER DO OR DONT HAVE A GF OR WIFE AN SECOND I THINK IF YOU GOING TO HAVE MORE THEN TEN KIDS IN THE CHILD CARE SECTION THEN U SHOULD HAVE MORE THEN ONE EMPLOYEE AN NOT ONE THAT JUST SITS ON HER BUTT TEXTING MAKING PHONE CALLS OR SITTING WITH A FRIEND THAT SHE BRINGS INTO WORK WITH HER EVEN THO SHE DONT WORK THERE Y WOULD YOU WANT A NON EMPLOYEE NEAR YOUR KID THIS PLACE IS NO GOOD

Most of the workers behind the scenes are rude and barely clean the facility. Mildew on walls in the shower. Smelly carpet in locker rooms, seems like there's always something broken, cardio equipment is fairly old, over all, just not well maintained. Definitely not worth the money.

I agree with Laraine. The quality has gone down over the last year or so. I worked with Amanda in North Haven right before my contract expired and there was no negotiation even though my friend pays less. I went to Bristol for a new contract and go to the Healthtrax that I am closest to at the time. (I'm in sales). Bristol is less expensive than North Haven. I do like the trainers and support staff. Retention is important in this economy and Amanda isn't helping them.

Be aware that this club, like most, negotiates the price. I was told they do not, not true. I have friends who pay quite a bit less. Also, something has changed. It used to be a very, very clean environment, superbly maintained. Lately the ladies room smells of mold, the spinning bikes clank and occasionally fall apart, and the pool doesn't look particularly pristine. Some instructors are just terrific, but some are quite mediocre and for what the club charges, they should all be top of the line. My recommendation is check out other clubs. I certainly will be doing that once my membership is up.