club 24 health & fitness

Club 24 Health & Fitness

gym
920 S Colony Rd
Reviews
Jonathan Sweet - October 06, 2014

DO NOT GIVE THIS GYM ANY MONEY. IF YOU ARE A MEMBER OF THIS GYM, DO NOT JOIN THEIR PERSONAL TRAINING PROGRAM. Club:24 signed me up for their personal training program, then after one session their trainers were unavailable for four weeks. When they finally had time to train me, I felt that I no longer needed assistance and decided to cancel the program. I was told I could cancel the personal training at any time, but when I tried to do so, they then claimed that there was a $250 charge to do so. I tried my best to remain a member of Club:24, but the incompetence of my trainer, and the management's inability to correct their own mistakes made it impossible for me to remain a member. --------------------------------------------------­--------------- With Edge and Planet Fitness two miles up the street (at the same price) you might wonder why someone might choose Club:24 as your gym of choice. For me it was about convenience. For a while I enjoyed going there. I found the staff to be very friendly (even as much as knowing my name even though I was a new member), and they had all the equipment I needed for my workouts. Management, however, is a different story. When I joined the gym in June I thought I needed some help. I wanted to make sure that I had someone that would hold me to task and force me to get that extra rep (or two). With that in mind I opted to also join their personal training program. BIG MISTAKE! When I signed up, I was told that I can change my program or cancel at any time. I thought this was very beneficial since I thought I'd need a lot of help in the beginning and less as time went on. I signed up for more than I originally planned because of this. The first session (which shouldn't even count as a session) went horribly. The trainer didn't build my workout sheet (which tells me what I'm supposed to do for the week), and instead had me run on the treadmill, elliptical, and bike. He tells me "this is what I make everyone do, but don't worry it's free". It smelled like BS since there was no mention of this when we talked days before (and contradicted what he said). This was my first clue that my personal trainer was not terribly responsible. The second session went well. I had my workout sheet, and we did the first day together. I was concerned that he had to text his boss before we began working out (I've never heard of such a thing). He pushed me hard and I felt good when it was done. I spent the rest of the week completing the other workouts as defined by the trainer. The third session, the trainer rescheduled me for later in the week (also telling me that he had built my workout sheet, which was a lie). On the day that I was to meet the trainer, I received a phone call that he was no longer with Club:24. With only one session under my belt I was left without a trainer. Club:24 did nothing for almost an entire month. After four weeks I finally received a phone call from the new personal trainer who wanted to set up an appointment. I explained my situation and asked to cancel my arrangement (as I was told I could). I was told that I couldn't do that unless I paid a cancelation fee. This cancelation fee is not documented in the payment agreement, and was not verbally communicated during the signup process. NOTE: Nowhere on the Club:24 website or any documentation I have is there a way to reach Club:24 management outside of a mailing address. I sent a letter to the Club:24 office that was ignored. In the end I canceled my personal training agreement, and my gym membership. I feel like Club:24 is in the business to take your money, not to provide a positive gym experience. I joined Edge Fitness the next day after canceling my membership and I couldn't be happier.

A Google User - January 06, 2011

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