I tried canceling a membership due to medical reasons and the person at the front desk, who could barely be bothered to attend to me, tried to up sell me on additional classes. He said my cancellation fee ($99) would "buy me out of my contract" and I could still keep my unused classes by changing to a 10-class package at no additional fee (in case my injury healed). I asked multiple times if "this $99 is all that will be taken out" and was told "yes, nothing extra" would be charged. He proceeded to charge my card almost $200. I felt tricked, but calmly said there had definitely been a misunderstanding and I did not wish to continue my membership. The front desk attendant, still obviously inconvenienced by my presence, sighed, but said nothing else to me. It was a frustrating ordeal to say the least and terrible customer service. It's difficult enough to have to cancel a membership due to injury. Whether he was just too busy to pay attention or deliberately tried to make a sketchy sale, a little customer focus and understanding could have circumvented this issue and now they have lost a customer for good.

I have tried several programs from specialized diets, shots (spent thousands), to gym membership to special classes and nothing worked. I was frustrated beyond belief, as my weight loss goal seems to keep moving further away. Then my friend introduced me to Orangetheory and something amazing is happening I have already disappeared 10 lbs and decrease my overall measurements by 15+ inches. The coaches Jason, Natalie and Michael are absolutely the best, in their industry and I continue to have the privilege to work with each of them. Each has their own individual style and each one keeps you motivated to do your very best. Zack, Ryan and all the other staff at the front desk are all professional, friendly and greet you by your name. Thus creating an environment that sets the stage that only enhances your workout. I want to acknowledge and thank each of you for all you do, your commitment to our healthy and your ability to keep us going. Best to you all!

Been a member for several years and still love it. Excellent facility and coaches. High energy and fun!

Just what I was looking for!!! I fell off the exercise wagon after getting married almost two years ago. I needed motivation and a program that got results - and I found it at Orange theory! I had 3 free trial classes to check it out, but after the first one I signed up. It's like having a personal trainer pushing you - and if that's not enough - your heart rate monitor on the screen will keep you on track & chasing the "orange zone"! People that are in-shape, out-of-shape & everything in between are represented in each class, truly showing that OT is for everyone. Another great benefit is that other training centers I went to before didn't offer the great hours that OT does. I can go to a class anytime throughout the day, morning, noon, or night. So great. Thank you Orange Theory for helping me get back on track! I'm stronger, thinner, healthier and very grateful

I'm 66 years old and won the May-June Weight Loss Challenge. My primary belief was that I would never be able to loose weight with my bad back and lack of motivation. Orangetheory Fitness Clearwater gave me so much support (yelling my name with great encouragement when I deserved it or with enthusiasm when I needed it). ..the coaches were wonderful that way, checking my meals for foods that would not be in line with the program (to keep me from sabotaging my efforts). In my estimation .............it was a pure miracle. I could have NEVER done it myself. I am now ready for the next round. God Bless Orangetheory!!!