I was really excited about joining a gym and getting back in shape. I had my initial meeting after signing up with Elizabeth. We did all the strength and weigh in requirements, and she kept throwing out hints of having a personal trainer. I told her that I'm a teacher and my husband is a musician and we are not financially able to afford the training packages they had to offer. She tried to be my financial counselor and tell me to cut back on buying other things to get a personal trainer. She then told me that if my husband really wanted me to be successful that he would be supporting me and not trying to hold me back. It was very rude and unprofessional. Since then, I was not comfortable entering the gym. I eventually canceled my membership because I don't want to associate with a business who has someone who is willing to verbally break someone down so that they sign up for a trainer.

I have tried LA fitness for several 30-60 day periods by using trial passes during the summers I visited home. I recently moved back to the area, and I knew I wanted to get a membership. I didn't need the sales pitch since I had numerous free trials already - I knew I would pay for the membership. I walked into the sales area on a Monday afternoon and saw two salesmen sitting at their desks. Skylar was chowing down on a meal, while Xavier was turned away from me and facing towards his coworker chatting away. It took a few seconds for Xavier to turn around and realize there was a customer awkwardly waiting. No greeting was made or apology for lack of attentiveness - just a blank stare at me and my mother. I was the one that had to greet the two, and thus, I was automatically turned off. After signing the membership, I realized that my monthly rate was not printed on the contract I had just signed. I was concerned. So after my workout, I walked up to Xavier and Skylar, and said, "I have a quick question." Skylar, immediately responds as he directs his gaze towards my mother, "Tell your daughter that she cannot ask any more questions. Ya'll need to get out of here!" Skylar might have been saying that in a joking manner, but I thought it was incredibly unprofessional and rude to say that to a new customer that he had just met. I found out later that Skylar is the sales manager of this location - talk about embarrassing. I did not know who to report his poor behavior to considering that he was the manager. I continue to work out here as I enjoy the Group Fitness classes. I hope to never encounter Skylar again. Thank goodness for Group Fitness teachers, Tara and Karen, they are the ONLY reason I continue to go.

This gym is dirty! The staff up front were nice, and asked me what I want in a gym. I said it has to be clean, have functioning equipment, and have a very clean sauna. (Its my fountain of youth). As I walked around the gym with the staff I noticed the floor was carpet in almost the entire gym, and it was ripping up pretty bad. Dumb idea to put carpet in a gym to begin with, but letting it stay all ripped up in appearance was a bad sign. Then came the Sauna..... It smelled like $#!T. It was filthy in there. The floor of the sauna was basically concrete, with a tiny rubber grating that covered half the area. The area under the seats was not covered by this rubber, and you could see that it had probably never been cleaned EVER. Just because people sweat in a sauna does not mean it has to smell bad in there. I only join gyms that make sure the sauna is clean. The sauna at my prior gyms have never smelled bad. I told the staff about this awful odor in there, and she then admitted many gym members have been complaining about it for some time now. LA Fitness as a brand is nasty compared to most other gyms. Dirty gyms are how you get fungal, and staff infections. STAY AWAY FROM DIRTY LA!!

I've been a member of LA Fitness since moving to Georgia four years ago. My membership allows me to visit any location, but I must say that the Barrett Parkway location is my favorite. Always clean, a rarity to find a broken machine, the staff is friendly and knowledgeable, and the assortment of classes/class times is abundant. The only thing needing improvement is the WiFi--there is none! This is problematic because it's nearly impossible to get a wireless signal once you are in the building.

Don't get a membership with LA Fitness. First, they'll be super nice, but then try to upsell you into every possible extra cost they can. They'll try to sign you up for a contract for personal training, when you try to say no or cancel, you wouldn't believe the lengths they'll go to in order to convince you that you need it. I tried to tell the sales rep honestly that if it weren't for the contract, I'd likely buy sessions, but I was NOT comfortable with a 12 month contract that you can't cancel. She asked if my finances were actually so unstable that I couldn't sign a 12 month contract. Very rude. I told her my husband was uncomfortable with it as well and she tried to convince me that he was trying to hold me back and that if he really wanted the best for me, he'd be behind me signing a contract. WOW. I was very polite, but eventually you just have to get blunt. It actually makes it uncomfortable to go in there after that. If LA Fitness is holding their people to so high a sales goal that they're willing to actually attack people's marriages over a sale, then they need to re-evaluate their business model.