Fitness Edge Inc
Reviews
Love this facility! Kids Cove hours let me left and swim regularly when my kids are off from school. And staff is awesome!
Horrible place. The employees are stuck up, They lie about there policies and the equipment is old and rusty.
Originally joined to do Crossfit - through no fault of Fitness Edge I stopped going. I knew I had a contract to adhere to, so I paid for the whole year, and when I went in to cancel they said I was too close to the draft date so I had to pay for one more month. No problem, I knew I should have come earlier in the month, so I paid that month. I then saw the next month that they drafted another month's fee out of my account, even though I had cancelled and had signed paperwork saying so. I called, and the first guy told me 1-2 weeks to get the money back into my account, and he also told me that my account didn't say it was cancelled, due to someone having to approve it that never did. I called a few days later to check into the status, and the woman told me it would be 7 - 10 days til I got the money back, and that it said it wasn't cancelled, was I sure I cancelled? I said yes, I have the paperwork. Here it is 2 weeks and a day later, and no refund. Called a THIRD time, and they once again asked if I cancelled. I had to give my credit card number for them to refund the money, which was a new development. I had my bank put a block on the automatic withdrawal so they are not allowed to take any more money, should they try to take it again. I do not think they did it maliciously, they are simply unorganized. Same reason they took a payment twice from me when I switched bank accounts. As far as the gym facilities go, the crossfit was good when I went, they have a lot of cardio and weight machines, and they have SOME classes. Would wish for more classes at night, many are during the morning, and the yoga classes are for very beginning or injured students so it's not a very good workout.
I would like to append my previous review, They had a great deal for Christmas time where you could get 5 visits for 5 dollars. I like the slew of things they have so I went for it. They did offer me a membership each time I used my punch card and gave me a great deal. While my rate is now 44.95 monthly it is now cheaper than the YMCA and close to my work.
Do NOT get a membership here. Terrible customer service, they will in any form keep taking money from you. Contracts do not mean a thing here. Go to Gym X or Planet Fitness