I visited Crunch for the very first time 11/15/14 around 0930am. The male restrooms were very very filthy. Toilet paper on the floor, one toilet was dirty. The entire floor looked like it had not been swept or mopped for some days. There was no soap to wash your hands. 2 water fountains upstairs not working. Great price but I rather pay a little bit more and get a clean gym.

super clean can't stop going great equipment always motivated

When I first signed up to this gym, it was Fuel, but the same people work there now and I had the most horrible impression to begin with. I wanted to use the 7 day pass (free trial) so that I could see if it was worth working my butt off to pay for the membership fee. When I asked one of the head ladies about the prices, I said, "I wanted to know which one was your most affordable price~ I'm not exactly sure if I can afford it if its pricey." and she snapped at me with a really snobby attitude, "Well, if you're not going to be able to afford it, why should I give you the 7 day trial?" So yeah. The only reason I got the membership was because I had managed to snag the 20$ price. It was the cheapest special with everything available. The time frame in between the membership went fine. Didn't have any issues until I had to sign up again once it turned into Crunch. I had already finished my two year contract but I continued paying 20$ a month; this time the highest price in "Crunch's" membership fees. It was absolutely atrocious. Worst decision I had made. I paid the partial yearly fee, sign up fee, and the membership price, etc., just to go to a gym that was poorly organized, packed as heck--I ALWAYS had to wait in line to use a treadmill and once you got one, it was probably broken and you get to stare at a wall or a black screen because none of the machines had the TV available. The classrooms were so packed, they had to make a ticket system for people to manage to get into a class. Needless to say, I got really tired of it. Worst thing is, I tried to cancel my membership. Called before the yearly fee would kick in and a lady on the phone said she'd take care of it. I knew it felt a little too easy. Later on I called to make sure it was cancelled but they told me I had to go into the building to cancel. Once I got there, I was told I couldn't cancel until I payed my dues, which was the yearly fee and the monthly fee for that month. And there was -no- way I could get it fixed in my account. I hadn't gone to the gym so there was no reason to charge me for the full month, let alone try to obligate me to pay the yearly fee when I was trying to CANCEL my membership. How in the heck does that make sense? Having to pay the yearly fee for something I wasn't going to use? Lastly, I tried to contact the business itself to see if it had some sort of customer service. Not only did the lady on the phone sound extremely apathetic, but she told me she couldn't help me what so ever since I had to go to my local Crunch for help. Well, I can't say that I didn't try and I tried my BEST to enjoy what I was paying for but I can't lie. It was an absolute mess in its entirety. I hope this helps people in some way. And for the record, I'm not bashing all of their employees. I've had really nice service from a lot of them. It was just a select few that didn't seem to care a single bit. By the way. I'm not paying my dues. Not only can I not afford to-- but I don't let people try to force me into paying something I won't use. I think that's simply common sense. ~Rayjee

Nice looking, not a lot of equipment. Machines break down and it takes a while to get fixed. The staff needs to be more customer focused. I love the clean towels but that's about the only perk.