I've been a member since Saturday September 6,2014 been there every day since love the atmosphere and friendly staff.Today set up appointment w/ girl forgot her name oops! for training I'll see how that's goes Monday September 15 and I will be posting about it too. Great place for me to work out at.

I love this place! I look forward to going everyday. There's this great lady that always seems so eager to know about my progress and she's such a great motivator. I'm not a big fan of the trainers. They seem way too stuck up. I mostly just ignore them. Every time I went before I became a member, they were NEVER pushy about becoming a member. They were all about letting me check it out without any sales hooks. They had so much confidence in their facility that they let it sell itself. And it did, at least for me. The sales rep that processed my paperwork was so cool and laid back; and granted my friend, a current member at the time, the $50 promotional gift card.

they seriously need to upgrade their shower/steam room area. Disgusting and gross! And they also need to add group classes with better instructors- the only good one is Kim. The rest are overweight with horrible taste in music.

This review is solely based on customer service. About 2 weeks ago my friend gave me a 45 day pass for InShape. I was pretty excited to get to workout with my friend as many of those 45 days as we could push ourselves to do (I'm not really a gym person). So I went into InShape last week to claim the 45 day pass. I was attended by Jay, one of the sales associates I suppose. He was friendly and all but very persistent in getting me to sign up for a gym membership. After several attempts to refuse his offers, I finally gave in. I signed up for a three year membership at 34.99 a month, at least that's what I was told, for after I reviewed my paperwork, I noticed Jay had written 39.99. He also told me that I had ten days to cancel and that I would still get to keep my 45 days, which is all I wanted to begin with. So, nine days later I walk into the gym to cancel my membership. I hadn't even assisted to exercise all but one day. So there I am in the managers office. I told her I wanted to cancel my membership and get my 45 day pass, now a 36 day pass. Welp, I was denied the pass. Mr. Jay had the audacity to tell me, in front of his manager, that I had 5 days to cancel and still claim the 45 day pass. He basically lied to me in order to get me signed up. Why didn't he just validate the 45 day pass??? I probably would've only assisted half of those free days anyway (if that). The manager bitterly told me that she was going to cancel my account but that I could not keep the free pass, regardless of what Jay said because it violated company rules. She also told me that my account was going to be charged anyway and that I would later receive a refund. The problem here is that I wasn't going to have enough funds in my account to cover the cost. I really don't understand why these people couldn't just keep their word to begin with. Why did I have to deal with Mr. Jay's slip? In the end, isn't customer service about making your customer happy, so that they can potentially return to you or recommend your services to other people? Overall I think they need to reevaluate their customer service program. They need to get their act together and retrain their sales personnel. It is not fair for a customer to have to deal with the mistakes of their staff. This is the first review I've written on a business, in my life. This is how frustrating this situation has turned out to be to me. Grr, I even asked if there was another manager I could speak to. Blah, this concludes my review. I hope it helps.

A large complex. Has 1 full basketball ct. That I like. Needs more of those locking barbell machines(the ones where u don't need a spotter) they only have 1 and I'm always waiting to use it. Big negative is that they have the gay bath house type of showers. C'mon guys this ain't ancient Rome. Install some simple panels n shower curtains.