HORRIBLE! They physically ejected my 82 year old Mom because they wer to lazy to check her Silver Sneaker # Then the pit pull looking lady assaulted me as she tried to take my camera! The worst possible abuse of a fine older lady!

I joined this gym after moving from Miami. I primarily chose this gym based on proximity to palm beach gardens and because they offered child care services. After signing up for a family membership which was explained to me that kids club was included - I went to the gym three times in the next week (at different times of the day). All three times I brought my 2 year old daughter and no one asked my daughters name or my name on drop off or pick up and no one asked to swipe my card. I was so upset by this I told Ulea the manager. She was so visibly upset and concerned that she refunded my membership fees and cancelled my membership immediately upon my request. Over all I thought the facility was clean and nice, the people that worked there were over all friendly, but the kids club was not being run properly. I would recommend this gym highly based on the customer service I received if it wasn't for the fact that I did not feel safe with my child there. If they could get the kids club in better shape I would have given them 5 stars. If you do not have kids this is the gym for you - if you do plan on using the kids club just hang out - observe first - and if they have fixed the problem with the lack of security which I am sure the manager is in the process of fixing - this place would be wonderful.

The gym is clean, however...good luck trying to cancel. The company billed ME for a family member's account (we did not sign up together, had no affiliation to my account whatsoever). Because that relative's credit card expired and they found out we are related, they began billing me. When I tried to resolve the issue, I was very rudely told "take it up with your bank". I eventually had to put a stop payment with my bank because LA Fitness never stops trying to run your card even after you've gone through the appropriate steps to cancel. They settled a class action law suit for this very problem a few years ago and obviously haven't learned from their mistakes. Corporate/local gym will give you the run around when you mention cancelling. I am now with a small-business owner run gym that actually cares about customers. I'd give a negative 100 star rating if it was possible.

Overall I am pretty satisfied. The equipment is in good shape. The facility is clean. The cost of member ship is reasonable. The hours are great. There is a lot of socializing going on which can be good or bad depending on how serious you are about training. I am a member and I work out as often as I can.

Although, not one staff member could tell me my name after being a member for a year and working out there 5 days a week. It's a nice, clean gym. So, I enjoy it.