This is a "Dr. Jeckel & Mr. Hyde" kind of place. I went in (had not been to a gym before) on a Groupon (best way to try it out without having to fork over a credit card, etc.) Had a very mixed experience. Let me explain The good: Great people, ready and willing to help, and show you how to use the machines! (ask for Brian - he is GREAT) CLEAN. Good machines, well maintained. Lots of them. You do not have to wait for a machine. The BAD PRESSURE TO SIGN UP. When I first went there, they knew I was on a Groupon. Still had to sit through the full "sign up now for a year" presentation; fairly hard sell. I kind of expected this, so was prepared for it. The "Fitness assessment". This was the biggest letdown and source of frustration and anger I had. As part of the "coupon" I got a "free fitness assessment". So, I made the appointment and went in. Was supposed to take an hour, and was supposed to get a good idea of my fitness level, best type of workout, etc. WHAT A JOKE!!! The "assessment" took less than 15 minutes. I then had to sit through 45 minutes of why I should sign up for a personal trainer (at $300 + a MONTH). Needless to say, I declined. Felt very taken advantage of and "gamed". Was so angry I did not even go back for a week, until I calmed down. Conclusion: IF you can get a coupon, and not have to sign up for a year, etc; and You do not need a trainer or don't mind paying a lot for it Then The staff is very friendly, the equipment and facility is nice. Would I do it all over again? Yes, but I would certainly skip the "assessment". As to their billing policies, I don't know and cannot comment. Will I join after the Groupon is over? Maybe. Will sure look for another Groupon first though.

This is a fairly new gym, which is why it's so difficult for me to give it 3 stars. I would give it 4 stars if the weights weren't just strewn about. I would give it 5 stars if they had at least 1 more squat rack.

This gym is horrible. They trick you into paying then when you want to cancel they "don't have you in the system" Yet they charge your account twice! PLEASE DONT GO HERE! YOU ARE BETTER OFF GOING TO PLANET FITNESS!!!!