Planet Fitness - Portland (Marginal Way), ME
Reviews
You're probably tempted to ignore me as an outlier as a reviewer. All I can say is take my advice or you could face the same BS I have. This is a company that exists entirely off of screwing people in the small print, poor customer service, and lack of competition. 1. They have tons of machines. Sadly, most of these machines are in a state of disrepair. 2. They have in their fine print a minimum duration of membership, which they do not highlight. 3. They do not allow you to quit via telephone, only in person, or in print. 4. They don't tell you that when you quit in print, you need to pay a cancelation fee. Thus when you cancel in print, you do not cancel, because you haven't paid the cancelation fee. 5. When you go in and ask to quit, and ask for your money back after quitting in print, they claim they called you and told you about the cancelation fee. They didn't, and they won't show you proof. 6. After you acquiesce and give up on getting your money back, and you pay the cancelation fee, they continue to bill you.
SCAMMERS! What a complete and utter joke this particular PF is! In a nutshell, I joined as a secondary gym in the portland area, paid all monthly dues in good faith, canceled after 13 months, was later told that they had no paper work on file referencing my cancelation. I then canceled a second time. Today, THIRTEEN months later, I received a text from the PF Marginal Way main # stating that I had an unpaid balance. I immediately called for an explanation. Ashley, the general manager told me that they didn't have any record of either cancellation form and further explained that her office cancelled my membership internally for non-payment and that the outstanding balance must be paid otherwise it would be sent to collections. When I asked if she could locate either of the TWO cancelation forms PF should have on file, she proceeded, much to my dismay, to tell me that they don't keep those records/files available and that I would personally have to locate the yellow "customer duplicate" to prove my claim that I had indeed physically and officially terminated my PF account/membership, otherwise I would in fact be responsible for the unpaid balance. I hung up went to the basement and dug through four boxes of paperwork until I finally located my duplicate copy of my membership cancellation form. Determined to bring this ongoing ridiculousness to an end, I spent the next 30 minutes trying to get through to the PF desk, only to get busy signal after busy signal. I called again and again until it finally rang, only to have the PF staff member hang up the phone just as quickly as they had picked it up. This happened 4 times until finally someone picked up the phone and actually acknowledge me. Once Ashley took my call I explained to her that I had indeed located the form in question and that I was really disappointed in the way my situation was handled. Ashley unapologetically went on to say that it was the former staff and management who had "failed to properly do their job". What?! Seriously?! This coming from the "new" manager who, just like her predecessors, was unwilling to acknowledge PF's repeated clerical failures or that I was indeed representing the facts of the matter. The same "new and improved" manager that kept insisting that the burden of proof was on me and me alone. Long story short, this place is and has always been a "hot mess". If you're considering a fitness center/gym in the Portland area and truly care about the health and security of your credit/financial standing, then do yourself a big favor and steer clear from the Marginal Way Planet Fitness location before they cause you any irrepressible financial harm!
Excellent gym for the price.. can't beat it!! Broken lockers need to be repaired +Better shower curtains for privacy would improve the experience!!!
Just want to note, these gals and guys are Awesome! I have been a member for only two months and I often get greeted with by name with a smile on the way in and out, some remember my member number and visit routine. By far above and beyond for the cost of being a member. Special thanks to Caline, Mindy, Lily and Kyle. Great way to start or finish a day...
No heavy lifting equipment... But that is kind of their thing. The changing rooms can be gross some days. Staff is helpful.