As Bill G. mentioned, Hendrick falsely advertises that their emergency room is in-network for BCBS. That is simply false. Their website states, "Every member of our community has full, in-network access to the Hendrick Emergency Department, and BCBS members will not have to pay extra for their care." All that means is that BCBS is required under Obamacare to count Hendrick's bills toward your deductible - if BCBS deems the charges reasonable, which it may not. Hendrick charges BCBS customers their full "list" prices, which are inflated over 10 times above what Medicare would pay, based on my husband's recent experience. Hendrick offers zero financial aid or consideration for your financial circumstances if you have BCBS. And as others have mentioned in their reviews, the doctors submit separate, inflated bills as well. The doctor who treated my husband submitted such an absurd bill that BCBS refused to count it towards the deductible. That is called "balance billing," and it is legal in Texas, unfortunately. If you have BCBS and you go to the Hendrick ER, you better be willing and able to pay up to your entire deductible ($6000 for many of us, and bronze family plans run over $12,000), plus hundreds or more in balance billing. If you have BCBS, don't go to Hendrick in the first place. If you must, and the surly triage nurse sends you to the waiting room for over 3 minutes, that is your clue that you are not about to die, and you had better run screaming out of Hendrick, and either go home or drive to an in-network hospital.

School of Radiography program Hendrick Medical: Thank you for the opportunity of paying for the most horrendous experience in my life. Not only was humiliation and intimidation apart of my daily experience in your program by the members of the hospital staff , but I was also a victim of their lack of organizational skills and staffing problems. I found your school of radiography program at Hendrick to be very disappointing experience in both the classroom curriculum as well as the clinical rounds at Brownwood Regional. Richard Bowers curriculum in the classroom seemed to be more of a work in progress administered in a slapdash manner. There were multiple misspellings, inaccurate test questions and answers on both the study material as well as the actual exams. There were a small group of students that could manipulate your instructors into higher grades on tests; if you had certain attributes it would be easy to score additional points. The syllabi were often incorrect with dates and lessons. My clinical experience at Brownwood Regional was even more boarish; a chaotic mess of mismanagement. As a result of short staffing the students are being treated more as employees rather than students. Often, the techs were never around when a procedure needed their attention, especially when I was involved in it. I was instructed to hold patients on numerous occasions, while being in direct x-ray exposure. I was a target of intimidation, harassment, and verbal abuse. I don't mind constructive criticism, but torment and ridicule on a daily basis is going too far; I'm not paying to be the whipping boy of the x-ray department. At the head of an odious mob of techs was the clinical instructor who's vulgar demeanor was only surpassed by his apathy for students. I was verbally abused by him in such a foul manner that I was forced to leave the program. The toxicity within the department obliterates the quality of the educational enrichment there. I had higher expectations of the healthcare industry. The Christian values that were extolled of the Hendrick program in the classroom were not evidenced by its actions. I would recommend that any person interested in the field of radiography to seriously consider a college based program where the educational environment would prove superior.

Disappointing that Hendrick touted (when they still had the contract) of being a BCBS in-network provider, but then finding out when bills started coming in that ER and other various services within the hospital are "traveling" physicians and other such contracted providers that DO NOT accept BCBS. So not only dealing with many medical issues but also unforeseen and financially burdening out-of-network expenses to pay. I have chosen Hendrick for years to provide my family medical care because (1)Quality of care and resources, and (2)being a BCBS in-network provider and as such fully expecting every provider within the Hendrick system to be the same.

Got in to see a doctor in the emergency room. It only took 2.5 hours which is really good for a hospital. Everyone was nice except the check in triage counter.

This emergency room is run by Texas Midwest Emergency Physicians, out of Oklahoma City. It's like they are a separate entity from Hendrick. What I didn't like about it was-- although Hendrick Hospital was a provider for our United Health Care, the emergency room was not, and we were billed for the entire amount: ER evaluation; $865 and additional $90 for nighttime service.