I am a former Ballys member that ended up at La Fitness. Since I had many hours of prepaid personal training sessions on book, I was assigned a PT, who turned out not to be willing/able to work with me as I am physically challenged in a wheelchair. So onto next PT who was personable and willing to learn and was a quick learner. I was able to teach him how to handle me when I moved from chair to machine and what machines I was able to use, Then he left. Then the third PT was just right. So I bought more training sessions. So for over a year it has been what was needed to keep me going and out of a nursing home. But today as he entered the building he was let go but we did get to have a last session (still have 21 prepaid sessions on book). The PT Manager so far has been uncooperative in talking to me (he has my phone number) to set up a different PT. I ride the paratransit bus which requires 3 day notice for scheduling. Finally thru a third party he said he would call when he found someone. Hey, I paid on time. Cannot use equipment without someone to assist. I show up on time. am ready to go and push myself harder than any trainer would. Secondly, I require the use of a pool chair to get into pool. For the first two months at club they were unable to get it to work. Then it worked for awhile and then didn't and then they told me quite abruptly that they no longer could hold the swing chair as I transferred from my w/c nor could they take a few seconds to push button to lower or raise chair into or out of pool. They said they met law by having chair and that's that. So I recruited other members to hold chair and push button (unreachable by anyone sitting in swing). I wrote a procedure that set out the steps and responsibilities of LA Fitness, myself, and my volunteers. And it was still up to me to ensure battery had been put in charger and put back in chair when needed. To say La Fitness is geared to the senior citizen or physically challenged is a very long shot. I do not recommend it to anyone who expects service. Once they have your money, they would like to choose to ignore. If you do not let them ignore you they try to make it impossible to stay - no compassion. I even had to show them how to set up handicap bathrooms since they were ignorant or did not care or something.

Customer service very good

Terrible customer service they told me that a personal trainer would a time payment of so i said ok. Little did i know that hey took $75 every two weeks from me. Tried to get it canceled called in made me wait 4+ hours just to hear back on my cancellation status. Just gonna stick to the college gym.

Smells disgusting seriously.! Other then that is ok

I see the same garbage on the shower floors that's been there for days, looks like nobody cleans up.