I have had the worst customer experience in my life. It took a month for them to cancel my membership. They say they have the option to cancel your membership through email, but they take days before they respond. After that they send an email to call them. Only thing you get is the voicemail. I had called like 10 departments to get someone on the line when finally the option was given for the operator and she tells me that they suppose to go to voicemail. The person Courtney Smith was the first rudest person I have experienced. I hate to get the run around. When I finally got someone on the line he was okay with helping to get it processed but he was not really nice either just hanging up the phone me trying to thank him that he was able to process my request mid sentence.

This place is a complete RIPOFF!!! I got a free trial voucher in the mail and they make you sign whatever disclosures with your personal information once you're there, I only went once and once I checked my credit report I found out that they had sent me to collections for non payment which I will take them to court, I hate those sneaky sales people who lie through their teeth to get a commission, the gym it's ok just like any other but they should keep it honest!

Poor Member Expierence. The Sales people there are just after you're money. I signed up and payed all sorts of joining fee's. I Eventually switched to Life Time Fitness. Its a much better Club

O2 is a great place to work out. And, yes, they offer many, many classes to fit everyone's schedule. I would like to comment on Nata's review though. You are WAY out of line for calling out an instructor by name. Everyone is certainly entitled to their opinion, but I am going to guess you would not want your name irreversibly posted with negative comments on the Internet. You should be ashamed and I wish I knew who you were at the gym. I take that class on Wednesday and I would love to tell you personally what an idiot you are.

The facility itself is beautiful and certainly what you pay for as part of your membership. Pretty expensive gym compared to others. The trainers at this location are out of this world. Very skilled and knowledgable. Corporate seems to be a group of people that really don't know what they are doing. A few times I was double charged for my training package and had to wait for the money to be returned. From then on I only paid with cash. However, my issues are geared more towards the other members and management. There were a number of clients that made it known that this gym is for "Whites Only". I have never been made more uncomfortable than when I joined O2. I let the first incident slide because "one apple shouldn't spoil the bunch" but when I saw the non chalant attitude of the manager I knew that this was my problem and my problem only. He never did anything about the harrassment that I was receiving. I literally mean I was being harrassed! One went as far as to leave a note on my car! After two years of training with my wonderful trainer I thought it would be best for me not to workout here any longer. For any of you considering joining this gym be advised that you can be a personal training client only without having to join the gym. As stated previously, the trainers there are phenomenal. I just wouldn't become a member.