I love going to this gym for Zumba!! Cindy and Marisa's zumba class is always full of energy and fun. I love these two zumba instructors and attend their class on a regular basis. We just had a Zumbathon here and Cindy and Marisa were AMAZING!! All the energy was there, they had special guest come in and dance, they also had a photo booth and prizes. They did so much and worked so hard for the Zumbathon and they nailed it! They both are so sweet and help! I couldnt think about doing zumba without them! They are two amazing people sharing what they love with their students and that is great! I may not be into working out a lot but one thing i will always do is attend Cindy and Marisa's class!!

Staff is a joke. You walk in and they're standing in a corner chatting and you have to stand at the register for a minute before they all look like a UFO just landed (oh I gotta do some work and stop talking about the poos I just slayed on Tinder brah) and one of them decides to come over and actually tend to customers. Maybe if you have big tits and long hair sign up (or don't, these idiots will probably let you in for free and ask you to beta test their massage room as a pickup line).

I have been a member from the start, but I see it diminishing a bit. I will rate this gym in sections: For now, I am staying at this gym thanks to the Zumba instructors Cindy and Marisa! I will re-rate this gym in approximately 3-6 months, in hopes they bring new life to following problems I see here. 1. Daycare: The young adults that work here are amazing! Very kind and loving to the children. Well taken care for sure! They keep the children clean and busy! This room is always tidy and clean. They always have a smile on their faces! I enjoy seeing this! 2. The Staff: Well, where do I begin.... the old crew would have moved faster and it Doesn't hurt to say "Good morning" or "have a nice day"! If I ask a question, they need to ask another employee? They should all know the answers. (they can all use a re-training class). I also noticed that more and more the staff will hold their cell phones under the counter to 'TEXT' . They should be cleaning the place if they have time on their hands. They never seem to have a smile on their face lately. In order to do a good job, you need to like your job. 3. Since the management got rid of the red rags (and switched to paper towels?)... seems no one wants to wash down the machines. I haven't been on them because it grosses me out. I, myself have said to many members to please wash after use. I haven't been using the machines because of this and when I do, I've been bringing my own rag and washing before and after. This is just so unsanitary with these 1 piece paper towels. If I do forget my own rag, I will use 1/2 a roll of these paper towels! 3a.... Gym machine cleanliness: I along with many have an issue with dust and dirt in the gym and under the machines. Yes, I have told the employees of my concerns and where the dirt lies. When I come back the next day or 2, the dirt is still there. They make it seem like it will be taken care of, but don't. The gym floor should be cleaned nightly. There are people playing basket ball along with all the other classes. Once a week those machines need to be cleaned down and the floors under need to cleaned. (this should be done when the gym is closed, not when people are using equipment). 4. Classes: It would be impossible to take all the classes, so I will explain that I am now a Zumba person and this is why I stay at this gym. I have thought many of times to leave, but the dynamic duo Cindy and Marisa have such amazing classes! I have met about 200 ladies and gentlemen who have a whole new meaning to getting in shape and being healthy again! These 2 ladies (on their own time) choreograph each session with compassion to each member in these classes. They have taken many members under their wings and helped them to lose weight! They are an inspiration to many in this gym. I, myself lost 25 pounds with their help. Many other members have lost 75 -100 pounds or more! 4a. Many times our classes have been interrupted due to rudeness of those who come in to get weights or steps, etc. (they don't realize how much noise they make??) Cindy and Marisa kindly ask them to wait until the end of class. Never have I seen them get angry.. they Always Ask in a nice and gentle way. In my opinion, Cindy and Marisa along with Jared and Spin instructors make this gym. Without them I would have jumped ship already. Hoping this gym is in "ship shape" for my next review.

The only reason I have continued to renew my membership is to attend the Zumba Classes with Cindy and Marisa. The classes are always fun and provide a great workout, and these two instructors are both engaging and friendly, which surpasses my interactions with most other staff members. The facility itself is horrible. The sound system never works properly in the group exercise room, the floors are DISGUSTING with hair, dust bunnies, gum and dirty band aids often covering the floor, and the temperature is kept far too high for large cardio classes. In addition, other equipment is stored in the group exercise which lends itself to other members coming in during classes and interrupting instruction. I have attempted numerous times to voice my concern to staff, including the manager, with no result. I have even asked to speak with the owner, and was told by the manager that the owner would not speak with me. I will be looking into other avenues to try and get these unsanitary conditions addressed. I also may suggest that others do the same rather than just simply having online immature temper tantrums directed at staff members who are just doing their jobs. Maybe if more people pushed these issues in more appropriate ways something would actually get done.

As other reviews have stated, the staff here is absolutely ridiculous. I’ve always just ignored it but their Zumba instructor, Cindy, today really put me over the edge. I have been going to this gym for four years so I have a pretty good grasp on how it is. Yes, I know I shouldn’t go here if it’s this terrible but I work internationally and the cheap monthly rate while I’m away is bearable. Anyways, my team has qualified for playoffs and I have a very strict regimen to follow for training. This morning I wasn’t able to do so because I couldn’t access the equipment I needed. Its not because other gym members were using it, that’d be fine… it was simply because Cindy wouldn’t let me use it! For those who are not members, World Gym holds their classes in the basketball area. That’s great, but they also store a lot of their free standing equipment (barbells and step ups) there too. It’s right next to the door so it’s usually very easy to run in and grab it and run out. I’ve taken multiple classes at World Gym Cheektowaga, and there has always been people popping in and out of class to get this stuff … I’ve never been nor seen someone so devastatingly appalled as Cindy, the Zumba instructor, this morning. She took the time to stop what she was doing and scold me in front of the class, telling me I was a distraction and had to wait until after her class was finished. It seemed a bit hypocritical, considering the class continued what they were doing and the lead instructor is the one who was so ‘distracted’ that she needed to stop what she was doing. I’d say her little yelling session at a quiet and respectful gym member was more of a distraction to the class than me simply stopping in. It was very rude and, even more so, unprofessional of her to stop teaching her class to admonish another gym member for trying to work out. Furthermore, Cindy told me there was a sign on the door stating this rule – no there isn’t. It is the same sign that has been posted there for the past four years, and members were always allowed to enter/exit to their own benefit. I’ve been in these classes and if someone wants to stop in and pick up some equipment to enhance their workout- then hell, more power to them! The instructors and the classes continued on just fine, it’s not even noticed. I can’t imagine I shocked anyone in this class by my presence so much that they could barely carry on. I know a few people who were a part of the class and couldn’t believe how childish she reacted. I cannot wait 45 minutes for a Zumba class to finish in order for me to get the equipment I need. I understand these people want a good workout, but so do I! I didn’t run in their flailing my hands and screaming, I simply wanted to quietly grab a few things by the door and be on my way. If this is such a problem then maybe the equipment should be placed in areas where it is always accessible to ALL gym members. I pay to go to this gym, specific equipment like barbells and step-ups shouldn’t be only accessible during certain hours. If you cannot manage that, then maybe require some professional development classes for your staff. Some staff members may need to learn it’s not okay to take their menopausal anger out on innocent gym members.