I and my boyfriend cancelled our memberships and planet fitness keeps on taking out money from my account month after month. I went to the gym to speak to someone regarding this situation and no one knows anything, and to top it all off their customer service is absolutely horrible. Honestly I don't ever recommend that gym to no one. I rather pay more money and get a better service then this shitty nasty gym!

Good place to go if you're not trying to set world records for weightlifting..bad place to go if you have the same schedule as 95 percent of the world so you are forced to go during peak hours..don't go here during peak hours it gets steamy inside and you wont like it.

What a Dump! Not for serious athletes or people who are intolerant of a gym that really blows. It can get pretty scary in there. Kate K. is dead on. I have trained on and off in normal gyms most of my life. Planet F up cannot be meant for serious training because, they have neither the equipment, nor the infrastructure, Should I have to wait 10 minutes for a flabby lady who is barely moving on an inner thigh machine, or some nancy-pants taking a half hour to bench 100# 3 sets? They let any one come in and take up space, regardless of their experience in a gym. Such inexperience is an absolute hazard to other athletes. Such people should have to go into a remedial gym before they can step up to a gym with machines and free weights. As Kate says, there is always a contingency of sweaty animals commandeering and sequestering the good equipment. Naturally, they don't provide hand sanitizer to wipe the slimy residue transferred to your skin from unsanitary equipment. Don't go for the tanners! they are just light booths where you wouldn't get a tan if you hibernated there for 6 months. I was stupid enough to add on $10 a month for them. When I asked to back them out, the manager said he would charge me $39 to change the membership. This is the same manager who refused to rebate by annual membership, even thought I haven't been there for months. Also beware: they tried to rip me off by reupping me without my consent, If you read the TOS closely, you will see that the word authorized is only used in the context of monthly. For annual, it says "we will bill you," not that you authorize anything. Thus they have no right to do it. What's the only cool thing about Planet Fitness? The free mini tootsie rolls.

Called to cancel after months of non-use, having moved away. Called the same place that I applied, and was told rather curtly that "corporate policy" was that I had to come to the gym personally. Ridiculously transparent: they want to make it hard to get out. This review is the manifestation of the ill-will they created. I suspect this will cost them much more than the $30 I was trying to save. Fools.