I previously cancelled years ago because I was uncomfortable with being in the locker room because guys would take selfies all of the time. There are lots of mirrors on there and I don't want to show up on social media. I talked to the manager and he said there was nothing he could do because it is their phone. I then tried 24 hour fitness, but that was even worse. Now I had joined LA again (really just for racquetball) and was on a month to month membership and on 1/6 I decided to pre-pay the 718$ for 3 full years. The guy that converted my account swiped my card and I asked him what about the last month I had already paid? He was not aware of the fact that when you are month to month you have to pay first and last month! Seems like he should know something basic like that. He said don't worry, you are now signed up for 3 years. I said that's great, but what about the month I already paid for on the old account? You guys owe me a month. He had a confused look on his face and had to explain to him that they owed me that month. I also explained to him that just a few days before I was charged for the month of January and I need to get that money back too because I prepaid the 3 years starting 1/6 and i would be paying twice for January. He was really confused now and did not know what to do. I said just give pro-rate it. He did not know what pro-rated meant and I had to explain it to him. Then he said that as a courtesy he was going to refund me 35$. I said umm no that's not a courtesy,..that is my money that I had paid! So for some reason that guy and the manager Jesus had trouble giving me a refund for one month so they only gave me 20$ credit and I had to come back a week later and they gave me $15 cash. Then I asked Jesus what about the other month that I had already paid for up front when I signed up a long time ago? He said he forwarded it to the operations manager to extend my 3 yr contract one month. I said I need something on paper that my 3 yr contract will expire one month later. Still waiting on that after 2 weeks. Also the guy that converted my account said, "can I use your middle name?". I said fine and thought they were using my full name, but nope they used my middle name as my first name. I asked Jesus to update my name and he said it should go in to effect in 1-2 days and now over a week later it is still the wrong name. I talked to the ops manager Joanna and she said she changed the name and it went in to effect immediately. It has been 3 days and still wrong name. So I have been going to the gym frequently and I walk in one day and the lady Uri that scanned my barcode said, "oh this is not a valid account". I'm like what? She said that I need a new barcode. I said it has been working every day for 2 weeks at different gyms. She said that they must have been scanning it wrong. I said so everyone scanning it wrong at different gyms ? Makes no sense. Now here is the kicker,...Uri told me that my old month to month account WAS NEVER CANCELLED!!!!! I JUST GOT THE BILL FOR FEBRUARY!!!! Now I am dealing with getting a refund for this latest bill and fixing my name and getting my contract updated with the last month they owed me. I highly suggest to avoid the guys at this gym that sign you up. They are extremely incompetent at all levels.

My brother and I went to this gym to try it out before signing up for a membership. We were told that they weren't allowed to use out of state ID's to do any sort of trial membership. This was all after some very forceful sales tactics where they tried to bully us into signing up. All they could do while we were there is talk about lifting, and how great it is. I don't think the staff could have been any ruder if they had actually tried. Needless to say, I will never go back there. They would have to actually pay me if they ever wanted me to walk through those doors again and deal with that staff.

This is a great gym. I enjoy lifting weights with the big guys and friends there and doing olympic lifts. I have one tip for you if your belongings get stolen it is your fault for not putting a padlock on the locker and don't come complaining with a negative rating just because your belongings are stolen because you didn't lock the locker because you are responsible for your belongings.

BE CAREFUL! They are fraud experts. I contacted them to cancel my membership months ago. As of last night 11/20/13, they charged my card. Not once but multiples times for a total of $153.00!! I cancelled my bank card the same month that I told them I would not be going back. GUESS WHAT! Some how or another they found my new debit card information and CHARGED it with out my consent. The GM TROY! Is rude! They don't care about you as a customer, they act as if they are paying YOU to be part of their gym. Believe me, if you EVER have issues with them they won't take care of you or take care of any of your issues. They hang up on you and state that, "I don't have to hear you," Mr. Jaime loved hanging up on me once and second time I called he just picked up phone and put me on hold. There is no corporate contact, if you call their "So Called" corporate number it will just direct you to a gym in California where they will treat you rude as well and not try to help. I'm telling you, you don't have to believe me but I WARN YOU TO STAY AWAY!

Poor to Fair is too much of a compliment for this LA Fitness. I went there with friends ready to join up and was treated very badly by the GM (I am putting that nicely because this is a public review). He wouldn't believe me that I would buy the membership after my friends had worked out and seemed to think that intimidating a 120 lb female would get him the sale right then and there, because he wasn't willing to wait for 1 hour. I will never spend a $ at this location after the way he treated me! And to think that he is the manger!