The old 24 Hour Fitness/World Gym at Mason Road and Kingsland was a phenomenal gym and it is still a shame they closed it down to open this piece of garbage. Let me start with the layout-there is more room between the machines than there is between the free weights which makes no sense. A machine has a fixed range of motion whereas a free weight can roll and cause accidents the spacing should definitely have been greater around the free weights. You cannot even pull out the lower stop bars on the power rack in the back corner if someone is using the squat rack next to it because of the lack of space. Dumbbell wise they go up to 125 lb here which is more than either Bella Terra or Fry Road but still lower than the old location at Kingsland. Leg equipment is sparse and you usually will have to wait your turn if you plan on working out the lower body. I find that this location is too hot year round and usually have to leave before finishing my workout because I am about to die of a heat stroke. When not crowded there is a decent amount of equipment but at prime time this place gets packed, although it is less crowded since the Bella Terra location opened. Maintenance at this location is absolutely nonexistent. The mens locker room used to have four hand dryers-two at chest level for drying hands after washing them and two around 7 feet high for drying your head or upper body if you forgot to bring a towel. When one of the chest level driers broke a couple years ago they did not bother to fix it they just removed it and re-tiled the wall to hide the fact that it ever existed. A few months ago the second chest level drier broke and has sat there broken with an out of service sign on it ever since, for what would be a few minutes of a job to replace it. This means that if you need to dry your hands you have to hold them up over your head to try drying them on the 7 foot high dryers, or not wash your hands at all after using the restroom and go out and touch all the equipment spreading germs. One of the two Smith machines has been in need of lube or broken for over 2 years and has way too much friction whenever you try to use it, they seem to have no intention of ever fixing it.

I first visited the facility on Mason Rd about a month ago and found the staff to be welcoming and friendly. I was given a tour by Wendy who was outgoing, knowledgeable and professional. I had the opportunity to meet Hiram the assistant manager and he also was professional and very helpful in answering all the questions that I had about 24 Hour Fitness. I am new to Katy and to Texas and I was very impressed with both Hiram and Wendy's welcoming spirit. I have a degree in Physical Education and have worked at a fitness club in the past. Once I was able to come in for my fitness assessment and actually use the machines, weights and pool I was very impressed overall with 24 Hour Fitness. Mahaw (the young lady that did my assessment) was very friendly and professional. The facility was clean, the entire staff was helpful and I am very excited about being a member there. Each individual took their job seriously and offered information that was both factual and appropriate to my personal fitness goals.

disgusting bathrooms and showers. the steam rooms smell and are old and dirty. Very dirty locker room

I HAVE TOLD THE IDIOT MANAGER THAT WORKS AT THE PLACE TO FIX THE EQUIPMENT AND HE BLAMES THE CUSTOMERS FOR BREAKING IT. THESE EQUIPMENT ARE OLD AND THEY NEED TO BE MAINTAINED. THE GUY THAT DO THE MAINTENANCE HE IS PLAYING BASKETBALL WITH THE KIDS INSTEAD OF TESTING THE EQUIPMENT SEE THAT THEY WORK SMOOTHLY LIKE THEY SHOULD. THE STEAM ROOM OR HOT-TUB IS OUT OF ORDER EVERY OTHER WEEK. ALSO WHEN TAKING A SHOWER MAKE SURE YOU WATCH WHERE YOU STEP YOU COULD BE WALKING ON A COCKROACH. DISGUSTING WORKOUT PLACE AND VERY UNCLEAN. I AM LOOKING FOR ANOTHER PLACE TO GO.

Horrible experience. Have tried several times to workout here, but they change their story and try to charge more money. The front desk has on several occasions had attitude issues and are very disrespectful to customers. One personal trainer even had a woman faint and hit her head on a corner because the trainer didn't follow the proper steps and precautions. Would not recommend.