I know for sure I have had some issues with them. Like when they werent taking money out of my account for my husbands membership and I went in to shut his down for his deployment and this kid who worked there told me they tried emailing and its not their fault if we never got it, because there is over 5,000 members yet that week I got a call from a BIGGER BUSINESS actually a CORPORATION real person reminding me of something and it was a real person calling. It was amazing lol this "BIG" gym couldnt call and let me know that it wasnt getting a payment for 4 months but this corporation would call and remind me of a payment that is needed. Weird right. I still have my membership but it isnt even worth it anymore. I dont even go because its ridiculous and I swear if I get yelled at anymore times from the front desk people Im gonna flip.

I've been at the Gateway location for three years and watched the Gym change hands twice. Its definitely gone downhill from when it was OZ fitness. I don't believe the tile in the mens locker room has ever been scrubbed. it pretty bad. When equipment breaks, Its down for a long time. The most recent frustration: they don't buy new basketballs or even own a ball pump at this point to keep the worn out ones inflated. The one bright spot is the cleaning lady on the floor. She does her job well and is pleasant. At this point I think I'll go back to running up and down the highway.

I have been attending the "new" gym on Commerce Street and there is nothing new about it! The equipment is old and the facility, specifically the largest part of the gym, needs another facelift. The gym has been open for two weeks and there are many, many machines out of order. Even the yoga mats are in bad shape...it looks like people have been ripping the edges off of them. For many, this is an expensive gym ($100 enrollment fee + $40/yr enhancement fee + $40/month membership); thankfully, I purchased a deal off of Groupon.

Nope, nope, nope. Everything was fine for the longest time, and then guess what? Suddenly I'm not being charged. Okay, cool. Free gym for a couple of months. Definitely helps my mother out (who is paying for my account from the goodness of her heart and for the motivation of having a fitness buddy.) But suddenly, oh, by the way, you're behind fifty bucks and we're going to harrass you every time you come in like you're some sort of criminal! But wait, here's the clincher *after trying to talk to people three or four times about this* -- somebody, when we upgraded our memberships, typed the EXPIRATION DATE ON THE SAME CARD TWO DIFFERENT WAYS ON TWO DIFFERENT ACCOUNTS! Whoa, weird and wild stuff! Okay, so we'll fix it because yours expired first? But we're going to expect you to pay the past-due balance twice until we have you BRING IN YOUR BANK STATEMENT ON A TABLET AND LET US LOOK AT IT. (Weird business practices? I think so.) So Tim (at International Fitness in Springfield) promises it'll be fixed, AFTER Kellan in billing SHOWED US THAT IT WAS FIXED, and nothing was updated on ANY OTHER COMPUTER IN THE SYSTEM EVER. Come to find out - wow! Wow, wow, wow! You're being scanned in as the wroooong person! Woo! After we have a weird card number on your account and can't explain why, and we let you get harrassed by the front desk people five or six TIMES about this, and ONE time it was showing up as paid in full and then SUDDENLY behind two months AGAIN, we find out that you're the WRONG PERSON, at the WRONG ADDRESS, and how did we get yours and Jessica Smith in wherever informations mixed up? NO IDEA! So you fix it, Tim, and you promise that it'll be fixed, and then lo and behold, what do we find this month? We've been charged THREE times. It's NOT the club enhancement fee, because that comes out in August. So what happens? We talk to poor Jason, who I think has been in the middle of this for MONTHS now, and he says 'well I can't do anything until we see your bank statement.' The same canned CRAP that we heard the first time around, AFTER getting all of our information in the system SEVERAL times and talking to SEVERAL people. Really. Okay. Fine. We're cancelling. You don't give a flying crap about any of us as members. Take our experience into account. Please, internet. Think very, very carefully before you get involved in a gym with such lofty promises.

I was a member for 3 days. I checked my daughter into the childcare that they provided and that I paid for. They said she was fine and that I should go have a good workout. 30 minutes later they came to find me on the treadmill. Asked if I had a kid in the daycare. I said yes. They said we knew nothing about her being in there. I was extremely concerned. So, no one was watching my 4 year old daughter for 30 minutes!!!!!! I requested that my membership be cancelled and asked for a refund. I signed up 3 people. Never heard from them regarding a refund. This was their mistake, not mine. I think I should get a full refund of all membership dues that I paid! I do not recommend this fitness facility to anyone. Do not trust them to take care of your kids so you can have peace of mind working out.